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Image Management Program

SOFT SKILLS SERVICES

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Goal Setting

Goal Setting is an important method of: Deciding what you want to achieve in your life. Separating what's important from what's irrelevant, or a distraction. Motivating yourself. It is about building your self-confidence, based on successful achievement of goals. To understand how to create SMART and Realistic Goals and then achieving them will be discussed in the Module.

Negotiation Skills

A successful negotiation requires the two parties to come together and hammer out an agreement that is acceptable to both. Negotiation is also the key to business success. No business can survive without profitable contracts. This module will be aimed at understanding Negotiation Styles, Strategies and Skills.

Effective Team Management and Motivational Skills

Team Building is a collective term for various types of activities used to enhance social relations and define roles within teams, often involving collaborative tasks. This Module would be aimed at building highly effective Teams. Leading, facilitating and motivating teams.

Appropriate Body Language

Body language is a highly focused area of communication. Most of the time people are unaware of their gestures and the signals they send across. Projecting right body language helps one create the right impression and the right climate for a serious conversation. Mirroring and reading body language for better understanding, acceptance and success in every interaction will all be covered in this Module.

Time Management

Time management is the process of organizing and planning how to divide your time between specific activities. Time management is the key to efficient working. SMART Time Management. Stephen Covey’s 4 Waves/4 Quadrants will be discussed in detail in this Module along with strategies to implement them in your Professional and Personal life.

Customer Service Skills

Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronises the seller who delights him most. This module helps the participants to better their equation with customers and enhance the delight component. This module also covers defining good customer service, different types of customers, and different roles in customer service, listening & responding skills. This module also covers exceeding expectations and going the extra mile.

Selling Skills

This module enhances and fine-tunes the participant’s selling skills to ensure better success in life. The best sales are made when an intelligent salesperson is able to create a need for the right product or service. This module helps participants discover needs and probe through the art of questioning skills. This module also takes the participants through professional closing techniques to ensure higher conversion. It helps better negotiation skills of the participant while giving winning feel to the customer.

Presentation Skills

In this module, the participant learns the much needed techniques for making presentations and to customise the presentation according to the objectives. Understand and avoid common causes of failure, and learn to structure the presentation step-by-step. The why, where, when, who, what and how of a presentation is explained in detail.

Managing Conflicts

Conflict Management is the ability to be able to identify and handle conflicts sensibly, fairly and efficiently. This module is aimed at understanding types and causes of Conflicts. Understand how people react to Conflicts and then develop strategies for dealing with Conflict.

Interview Skills

This Module is aimed at how to prepare to give yourself the best chance of showing how your skills fit the job, and what to expect on the day. Interview Impressions, CV Preparation, Group Discussion Preparations, Body Language and Etiquette, Dressing for Interviews will all be covered.

Transactional Analysis

Transactional Analysis is a psychoanalytic theory and method of therapy wherein social transactions are analysed to determine the ego state of the patient (whether parent-like, child-like, or adult-like) as a basis for understanding behaviour. This module is aimed at understanding different ego states and the other person's emotional state. Ensure win-win in each transaction by identifying every ego state through the vocabulary, tone, facial expressions, postures and gestures .

Dinning Etiquette

People are judged by the way they eat. Earlier this saying was confined only to the elite, however eating out and socialising are important threads in the social fabric, and participants learn to project the right image with appropriate and impressive dining table manners. Participants learn more about seating, table setting, napkin usage, table manners, serving food, passing food, types of menu, etc. Tipping & toasting, buffet manners, eating with hands, wine and food pairing. Table set-up demo, handling cutlery are some of the things learnt in this module along with hands on practical fine dining experience.